You can see Video tutorials here or read our article on profile completion to understand how to create a strong, convincing and a promising Gigzoe Profile.
Gigzoe Profile is approved by Gigzoe’s Expert onboarding Team. Profile approval takes around 2-3 Weeks on Gigzoe. Following are the criterias and steps that leads to profile verification and approval without any hassle:
There are 2 types of Gigs that you can create on Gigzoe. Standard Gigs which consists of basic, standard and premium packages. Custom Gigs you can create for a custom offer you want to send to a potential buyer. You can see a detailed video tutorial here or read our article on gig creation to know more.
When you create a gig on Gigzoe, you will see that gig by default is not live because Gigzoe approves the gig after reviewing it. If the gig is not live we send you suggestions on changes to be made in the gig in order to make it live.
When you create a standard gig on Gigzoe, you will see that the gig by default is not live because Gigzoe approves the gig after reviewing it. If the gig is not live we send you suggestions on changes to be made in the gig in order to make it live.
Gigzoe has pre fixed prices for certain services. You will see the services under “Products & Services” in your dashboard. Experts who agree on the prices of these services are assigned leads/clients automatically by algorithm.
Gigzoe functions in two ways for booking of services:
Gig Booking: All Experts are free to price their own respective Gigs. Gigzoe has put and Minimum and maximum Limit to maintain fairness in pricing.
Fixed Price Services: Gigzoe has fixed prices services and packages. Prices for these services and packages are set by Gigzoe. Experts who agree to these prices are considered eligible for assignment of any booking that is done on these services or packages.
Gigs appear on top for Badge Holders. Gigzoe has different badges. Apart from that all other Gigs appear based on various factors like no. of gig views, responsiveness of Expert, pricing of Expert etc.
Leads can find your gig on our website by selecting that particular service from the top category menu. Leads can filter gigs based on pricing, location, language and experience.
Yes, you can share your gigs from your dashboard and mobile app to other social networks. You get privileges and rewards if you participate in our gig sharing program.
The Buyer who books a service with a Seller has to pay a booking amount to book the service. The booking is calculated as per below slab:
Order Fees Up to Rs. 3000 = Full
Order Fees from to Rs. 3000 to 10,000 = Rs. 3000
Order Fees from to Rs. 10000 to Rs. 20000 = Rs. 6000
Order Fees from Rs. 20000 to Rs. 40,000 = Rs. 8000
Order Fees from Rs. 40,000 to Rs. 80,000 = Rs, 12000
Order Fees above Rs. 80,000 = Rs. 15,000
For Domestic Buyers:
Total Order Fees or Total Order Value = Seller Fees + Gigzoe GST (18%)
For Domestic Buyers:
Total Order Fees or Total Order Value = Seller Fees + Gigzoe Service Fee (5%)
Here is an Example:
Let’s say you have priced your standard Gig as below:
Basic Package: Rs. 1000
Standard Package : Rs. 2000
Premium Packag e: Rs. 3000
Therefore, Total Order Fees for Domestic Buyer would be:
Basic | Standard | Premium | |
---|---|---|---|
Seller Fees | Rs. 1000 | Rs. 2000 | Rs. 3000 |
Gigzoe GST 18% | Rs. 180 | Rs. 360 | Rs. 540 |
Total | Rs. 1180 | Rs. 2360 | Rs. 3540 |
But for International Buyer, the same will be as below:
Basic | Standard | Premium | |
---|---|---|---|
Seller Fees | Rs. 1000 | Rs. 2000 | Rs. 3000 |
Gigzoe Service Fee 5% | Rs. 50 | Rs. 100 | Rs. 150 |
Total | Rs. 1050 | Rs. 2100 | Rs. 3150 |
For a Custom Order or Custom Gig created.
The Custom Gig Value will be:
For Domestic Buyers:
Total Order Fees or Total Order Value = Seller Fees + Gigzoe GST (18%)
Example:
Seller Fees for Custom Gig: Rs. 1000
Therefore Total Order Value = Rs. 1000 + 180 ( Gigzoe GST 18%) = Rs. 1180
For International Buyers ( GST is exempted):
Total Order Fees or Total Order Value = Seller Fees + Gigzoe Service Fee 5%
Example:
Seller Fees for Custom Gig: Rs. 1000
Therefore Total Order Value = Rs. 1000 + 50 (Gigzoe Service Fee 5%) = Rs. 1050
For Domestic Buyers:
Gigzoe does not charge any Service Fee from Domestic Buyers
For International Buyers:
Gigzoe charges 5% Service Fee from International Buyers. This is because International Payment Gateway charges and transaction fees are usually 5% and higher.
Yes, Gigzoe charges Service Fee from all Sellers for a completed Order as per below slab:
For Orders booked before 1st May 2021:
For Orders booked on or after 1st May 2021:
Here, how the Seller Settlement is calculated:
Seller Settlement = Seller Fees - Gigzoe Service Fees - TDS
As per Indian Income Tax Laws, it is compulsory to deduct TDS from service providers as per provisions of Section of Section 194J and Section 194C.
To check all TDS related questions and percentage of TDS applicable to you please carry on to read the FAQs.
The Seller Fees is only settled when the Seller has completed the Order, the Buyer has marked the Order as completed and the Seller has generated an Invoice from the Dashboard to Gigzoe.
Gigzoe settles the Seller Fees on 15th and 30th of every month.
Follow this procedure only when the Order has been marked as completed:
Yes, it is compulsory to generate Seller Invoice to Gigzoe in order to get your Fees settled in your bank account.
If the Buyer does not mark the Order has completed because the Buyer has become inactive and is not responding, then the Order will be marked as completed after 14 days from the date of Order Completion Request initiated by the Seller.
Type of Service/Seller | TDS Rate Applicable Normally | TDS Rate during Covid Time |
---|---|---|
Content Writing | 1% u/s 194c | .75% |
Graphic and Visual Design | 1% u/s 194c | .75% |
Marketing | 1% u/s 194c | .75% |
Web Development | 10% u/s 194j | 7.5% |
Web Maintenance & Optimisation | 1% u/s 194c | .75% |
Tax, Compliance, Professional Services | 10% | 7.5% |
After completion of your profile, you have to agree on Standard Operating Mandatory Guidelines. Read this article to learn about the mandatory procedure to follow once an order is booked with you on Gigzoe. You can also watch this video tutorial to learn about our standard mandatory guidelines.
Standard Response time on Gigzoe:
If you do not reply within the standard response time, Gigzoe assigns the Client to a different expert.
Yes, You have to exclusively use Gigzoe Dashboard and Mobile App to communicate with the leads and clients. You can chat and call using your dashboard and mobile app. You also have to share files and documents using Gigzoe. Any attempts to communicate outside of Gigzoe leads to delisting and blocking from the platform.
It is mandatory for you to create milestones with payment and due dates or attach payments and due dates to pre-defined milestones. The inclusions and deliverables that you define in your Standard Gigs and Custom Gigs are automatically created as milestones for tracking purpose. Watch this tutorial to learn about editing fees on Gigzoe.
In case the scope of work has increased or decreased for an Order, You can edit the Order Fees using “Manage Order” on your Mobile App or Dashboard. You also have to give a reason for such increase or decrease in Order Fees. Watch this tutorial to learn about editing fees on Gigzoe.
In case the scope of work has increased or decreased for an Order, You can edit the Delivery Time using “Manage Order” on your Mobile App or Dashboard. You also have to give a reason for such increase or decrease in Delivery Time. Watch this tutorial to learn about editing Delivery Time on Gigzoe.
You can see all the files shared on a particular Order in your dashboard and mobile app. See the tutorial to learn about the same.
Gigzoe forfeits my fees and/or holds my fees in following situations:
You have to make sure the final milestones or work is held back and not delivered till the time the fees is deposited with Gigzoe.
Gigzoe Team checks the disputed Order with both the Client and the Expert. Where it is found that the work was completed and delivered on time and the client has not paid, Gigzoe reimburses the Expert’s fees. This dispute resolution process takes about 3 weeks from the date the dispute as reported.
You have to make sure the Client deposits fees for each milestone in advance in the escrow account on time. Where you see the client is hesitating or not interested in depositing the milestone fees, you need to inform the Gigzoe Team.
You have to make sure the final milestones or work is held back and not delivered till the time the fees is deposited with Gigzoe.
Clients give feedback to the Experts after the Order is completed. Clients give feedback in form of ratings and a written review. Ratings are given on 3 different parameters: Responsiveness, Tracking Milestones and Meeting deadlines.
Yes, Gigzoe also gives ratings and feedback to the expert based on how well they have completed their profile and how well they deliver Orders on Gigzoe.
Yes, Experts who get better feedback and ratings from Clients on Gigzoe are automatically hired more through rating based algorithms.
Yes, Gigzoe delists or blocks the Experts from using the platform in following situations:
Gigzoe issues a gentle warning in case there is violation of rules and policies before delisting the Expert.